ILL Wiscat Help

Patron Initiated ILL Requests:

-> Patron Initiated ILL

Quick Reference Guide for Searching – Staff User

-> Staff User

-> Format Icon Key

ILL Management:

-> Here’s a link to the Request Manager

Getting Started with Wiscat:

-> Browser Tips for Best Performance in ShareIT

-> Creating Library Specific Wiscat URLs

-> How to Add Wiscat Logo and Link to Your Library’s Wesite

-> How to Set Bookmarks to Wiscat Links

Creating Requests:

-> Borrow a Book

-> Borrow Audiovisual Material

-> Borrow Multiple Copies of the Same Book

-> Borrow Newspaper Microfilm from Wisconsin Historical Society

-> Borrow Newspaper Microfilm

-> Request a Photocopy of an Article or Book Chapter

Resolving Routine Borrowing Issues:

-> Item Requested – Not Received

-> Item Received – Not Requested

-> Two Copies of a Requested Item Received

-> Item Lost at the Borrowing Library

Welcome to the new MWFLS Website

Welcome to the new Mid-Wisconsin Federated Library System website. Please take a look around and let us know what you think. It is about 90% finished so be on the lookout for new information. If you have suggestions or comments please let us know.

Thank you to Patrick Busch and Heather Fischer; they made it happen!

The trio Library Catalog

TRIO logo_portrait_low res

Mid-Wisconsin Federated Library System has united together 26 libraries within Dodge, Jefferson, and Washington Counties. Library patrons will experience the same excellent service and accessibility to items, either from the library or from the convenience of their home using the library’s website. Access to OverDrive for e-content will be one click away.

Mid-Wisconsin Federated Library System is making this possible with the SirsiDynix BLUEcloud platform that will move the library experience to the next level of technology.

IT Support Policy

Mid-Wisconsin Federated Library System IT Support Policy

The purpose of this policy is to define the parameters of the services provided to MWFLS System libraries in the provision technical support of a shared online integrated library system (ILS) and its related services and hardware.

Support Service Hours:
• Regular: 9:00 a.m. to 5:00 p.m., Monday through Friday.
• After Hours: Libraries requiring assistance for critical support issues only may call (920) 786-7041 after regular service hours.

Support Service Categories
Support requests will be prioritized for follow-up according to the following categories:

Continue reading…

Help Desk and Service Request Procedures

Please enter your library helpdesk ticket at

If you are not able to e-mail please call (920)786-7041.

Please incude the following infomation:

A.  Your name/phone/email

B.  Your location

C.  Type of problem

D.  Description of the problem.  Please be as precise as possible.  Describe your problem by considering these followng items:  What are the symptoms of the problem, what are you trying to do, what should have happened, what actually did happen, has the function worked before, have you made any recent chages to the system, such as installing additonal hardware/software, can you recreate the problem.

E.  Indicate if this is the first report, a repeat request, a continual problem.

During non-regular support hours, if there is any unexpected incident such as power outages, please notify the MWFLS support as soon as possible.