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After undergoing some late year restructuring, the Mid-Wisconsin Federated Library System comprises 17 libraries within Dodge and Washington Counties. Library patrons will experience excellent service and accessibility to items, either from the library or from the convenience of their home using the library’s website. Access to OverDrive for e-content will be one click away.
Mid-Wisconsin Federated Library System is making this possible with the SirsiDynix BLUEcloud platform that will move the library experience to the next level of technology.
Mid-Wisconsin Federated Library System IT Support Policy
The purpose of this policy is to define the parameters of the services provided to MWFLS System libraries in the provision technical support of a shared online integrated library system (ILS) and its related services and hardware.
Support Service Hours:
• Regular: 9:00 a.m. to 5:00 p.m., Monday through Friday.
• After Hours: Libraries requiring assistance for critical support issues only may call (920) 786-7041 after regular service hours.
Support Service Categories
Support requests will be prioritized for follow-up according to the following categories:
If you are not able to e-mail please call (920)786-7041.
Please incude the following infomation:
A. Your name/phone/email
B. Your location
C. Type of problem
D. Description of the problem. Please be as precise as possible. Describe your problem by considering these followng items: What are the symptoms of the problem, what are you trying to do, what should have happened, what actually did happen, has the function worked before, have you made any recent chages to the system, such as installing additonal hardware/software, can you recreate the problem.
E. Indicate if this is the first report, a repeat request, a continual problem.
During non-regular support hours, if there is any unexpected incident such as power outages, please notify the MWFLS support as soon as possible.