Welcome to the new MWFLS Website

Welcome to the new Mid-Wisconsin Federated Library System website. Please take a look around and let us know what you think. It is about 90% finished so be on the lookout for new information. If you have suggestions or comments please let us know.

Thank you to Patrick Busch and Heather Fischer; they made it happen!

The trio Library Catalog

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Mid-Wisconsin Federated Library System has united together 26 libraries within Dodge, Jefferson, and Washington Counties. Library patrons will experience the same excellent service and accessibility to items, either from the library or from the convenience of their home using the library’s website. Access to OverDrive for e-content will be one click away.

Mid-Wisconsin Federated Library System is making this possible with the SirsiDynix BLUEcloud platform that will move the library experience to the next level of technology.

IT Support Policy

Mid-Wisconsin Federated Library System IT Support Policy

The purpose of this policy is to define the parameters of the services provided to MWFLS System libraries in the provision technical support of a shared online integrated library system (ILS) and its related services and hardware.

Support Service Hours:
• Regular: 9:00 a.m. to 5:00 p.m., Monday through Friday.
• After Hours: Libraries requiring assistance for critical support issues only may call (920) 786-7041 after regular service hours.

Support Service Categories
Support requests will be prioritized for follow-up according to the following categories:

Continue reading…

Help Desk and Service Request Procedures

Please enter your library helpdesk ticket at support@mwfls.org

If you are not able to e-mail please call (920)786-7041.

Please incude the following infomation:

A.  Your name/phone/email

B.  Your location

C.  Type of problem

D.  Description of the problem.  Please be as precise as possible.  Describe your problem by considering these followng items:  What are the symptoms of the problem, what are you trying to do, what should have happened, what actually did happen, has the function worked before, have you made any recent chages to the system, such as installing additonal hardware/software, can you recreate the problem.

E.  Indicate if this is the first report, a repeat request, a continual problem.

During non-regular support hours, if there is any unexpected incident such as power outages, please notify the MWFLS support as soon as possible.