Help Desk and Service Request Procedures

Please enter your library helpdesk ticket at

If you are not able to e-mail please call (920)786-7041.

Please incude the following infomation:

A.  Your name/phone/email

B.  Your location

C.  Type of problem

D.  Description of the problem.  Please be as precise as possible.  Describe your problem by considering these followng items:  What are the symptoms of the problem, what are you trying to do, what should have happened, what actually did happen, has the function worked before, have you made any recent chages to the system, such as installing additonal hardware/software, can you recreate the problem.

E.  Indicate if this is the first report, a repeat request, a continual problem.

During non-regular support hours, if there is any unexpected incident such as power outages, please notify the MWFLS support as soon as possible.

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